Helping Government meet consumer expectations
Jen Pahlka discusses Citizen 2.0. She explains how our consumer experiences on the Internet are changing our expectations of how we interact with government.
'We're obsessed with the customer experience..we think of ourselves first and foremost as consumers'
'We then elected Barack Obama...and started to imagine our role as citizens might be as important as our role as consumers.'
'What would a citizen experience look like?'
'Voting is a narrow and unsatistifying experience as a citizen.'
'We have bybrids of citizens and consumers.'
'Citizens building the products they want to buy and consume'
Consumer -> Participant -> Citizen
'We've come to understand ourselves as citizens not through our experiences with government, but through our experiences online.'
'We're bringing our online expectations to the government and they cannot meet them.'
'The federal government could stand to be more like a tech company.'
'Working in government is like running a marathon. Blindfolded. Wearing sandbags' - Katie Stanton, White House Director of Citizen Participation
'Lots of people in government that want to meet our expectations of citizens...but they need/want our help.'
'That's why I founded Code for America'
For more check:
@codeforamerica and Code for America
(via GovFresh)
